Question 1

What is Packsendo?

Accepted Answer

Packsendo is a shipping label generation service that prioritizes your privacy. We let you create labels from all major carriers — UPS, FedEx, USPS, and DHL — and pay exclusively with cryptocurrency. No bank accounts, no credit cards, no personal trails.

Question 2

How does it work?

Accepted Answer

Create an account with just an email and password. Deposit crypto to fund your balance. Then use our dashboard to enter shipment details, compare carrier rates, and generate a label instantly. The label PDF is available to print immediately after purchase.

Question 3

Do I need an account?

Accepted Answer

Yes, an account is required to generate labels and manage your balance. Registration only requires an email and password — we do not ask for your name, address, phone number, or any identifying information.

Question 4

What carriers do you support?

Accepted Answer

We currently support UPS, FedEx, USPS, and DHL. Each carrier offers multiple service levels ranging from economy ground shipping to overnight express. International shipping is available through DHL and select FedEx/UPS services.

Question 5

Is my shipping information private?

Accepted Answer

Shipping labels necessarily contain sender and recipient addresses — that is required by the carriers. What we do not collect is your identity, payment information, or browsing behavior. Your account is just an email and a hashed password.

Question 6

Do you store my personal data?

Accepted Answer

We store only what is operationally necessary: your email, a hashed password, shipment records, and transaction history. We do not sell, share, or broker your data. We use standard analytics to understand how the site is used and improve the product — you can opt out via the cookie banner at any time.

Question 7

Why do you accept crypto?

Accepted Answer

Crypto is fast, borderless, and works without chargebacks — so we can keep label prices low and serve shippers anywhere in the world. We accept Bitcoin, Ethereum, stablecoins, Litecoin, and Monero. It's simply an additional payment option alongside conventional methods.

Question 8

Can carriers see my identity?

Accepted Answer

Carriers see only what is printed on the label: sender name, address, and recipient address. They do not see your Packsendo account, your payment method, or your email. You may use any name and address you are authorized to ship from.

Question 9

What label formats do you support?

Accepted Answer

Labels are generated as standard 4×6 inch PDF files, compatible with thermal label printers (Zebra, Rollo, DYMO) as well as standard desktop printers. Both ZPL and PDF formats are available depending on carrier.

Question 10

How fast are labels generated?

Accepted Answer

Label generation is near-instant — typically under 5 seconds after you confirm your shipment. The PDF download link appears in your dashboard immediately.

Question 11

Can I ship internationally?

Accepted Answer

Yes. DHL Express Worldwide supports shipping to over 220 countries. FedEx and UPS international options are also available. Note that international shipments may require customs forms, which are included with your label.

Question 12

What if my label has an error?

Accepted Answer

If there is a carrier-side error (e.g., system outage that caused a malformed label), contact us with your shipment ID and we will reissue or refund. User entry errors (wrong address, wrong weight) are not refundable — please double-check before confirming.

Question 13

What cryptocurrencies do you accept?

Accepted Answer

We accept Bitcoin (BTC), Ethereum (ETH), Tether (USDT), USD Coin (USDC), Litecoin (LTC), and Monero (XMR). Each has its own wallet address shown at checkout. Monero is recommended for maximum privacy.

Question 14

How long do deposits take?

Accepted Answer

Confirmation times vary by coin. Bitcoin typically confirms in 10–60 minutes (1 confirmation required). Ethereum and stablecoins are usually faster. Monero confirmations take approximately 20 minutes. Your balance updates once the required confirmations are received.

Question 15

Do you offer refunds?

Accepted Answer

Unused labels generated within the last 24 hours, labels with confirmed carrier errors, and duplicate charges are eligible for refund. Used labels, expired labels, and labels with wrong addresses entered by the user are non-refundable. See our Refund Policy for full details.

Question 16

What are the fees?

Accepted Answer

There are no subscription fees or hidden charges. You pay the label rate shown at checkout — starting at €3.99 for USPS Ground Advantage. There are no deposit fees on our end, though your crypto wallet may charge a network transaction fee.

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